Generic CRUD Operations

Overview

ServiceNow MCP provides generic tools that work on ANY table in the platform. This skill teaches you how to perform Create, Read, Update, and Delete (CRUD) operations across 160+ ServiceNow tables without needing specialized tools for each.

• What problem does it solve? Provides a single, consistent approach to table operations
• Who should use this skill? Developers, administrators, and integrators working with ServiceNow data
• What are the expected outcomes? Ability to query, create, update, and retrieve records from any table

Prerequisites

• MCP ServiceNow server configured and running
• Appropriate ServiceNow roles for target tables (varies by table)
• Basic understanding of ServiceNow table structure (sys_id, display values)

Procedure

Step 1: Discover Table Schema