Health Log Analytics

Overview

This skill provides a structured approach to managing Health Log Analytics (HLA) in ServiceNow ITOM. It covers:

• Configuring log sources for metric collection and log ingestion
• Defining and tuning metric thresholds for proactive alerting
• Detecting anomalies in CI performance patterns using ML-driven baselines
• Performing capacity planning analysis based on historical metric trends
• Building performance trending reports for infrastructure and services
• Managing threshold policies and alert suppression rules

When to use: When operations teams need to proactively monitor infrastructure health, detect performance degradation before it impacts services, plan for capacity needs, or tune alerting thresholds to reduce noise.

Plugin required: com.snc.sa.health-log-analytics

Prerequisites