Instance Management

Overview

Multi-instance management is essential for ServiceNow development workflows that span development, testing, and production environments. This skill covers safely switching between instances, verifying current context, and following best practices for environment-specific operations.

• What problem does it solve? Prevents accidental changes to wrong environments and ensures proper instance targeting for all operations
• Who should use this skill? ServiceNow administrators, developers, and integrators working across multiple instances
• What are the expected outcomes? Safe, reliable instance switching with verification and proper isolation of environment-specific changes

Prerequisites

• Required ServiceNow roles: admin or itil (varies by operation)
• MCP server configured with multiple instances in config/servicenow-instances.json
• Network access to all target instances
• Valid credentials for each instance
• Related skills: admin/update-set-management (for update set operations after switching)

Procedure