Knowledge Graph Construction and Navigation

Overview

This skill covers building and navigating knowledge graphs within ServiceNow Knowledge Management:

• Mapping article-to-article relationships (prerequisites, related, supersedes, depends-on)
• Building topic hierarchies from category structures and content analysis
• Creating cross-reference maps that surface hidden connections between articles
• Analyzing content dependencies to understand knowledge flow and gaps
• Identifying orphaned articles with no inbound or outbound connections
• Visualizing knowledge domain coverage and density
• Using graph traversal to recommend related content and learning paths

When to use: When knowledge managers need to understand the structure and interconnections of their knowledge base, when building guided learning paths, when identifying knowledge silos, or when improving article discoverability through relationship enrichment.

Prerequisites