Legal Request Triage

Overview

This skill provides a structured approach to triaging incoming legal service requests in ServiceNow Legal Service Delivery. It helps you:

• Identify and review new or unassigned legal requests from the sn_legal_request table
• Classify requests by type: contract review, compliance inquiry, intellectual property, employment law, litigation, or regulatory
• Assign priority based on urgency indicators and business impact assessment
• Route requests to the appropriate legal team or specialist
• Document triage decisions with work notes for audit trail

When to use: When legal requests are submitted through the Legal Service Delivery portal and need to be reviewed, categorized, prioritized, and routed to the correct legal team for action.

Plugin required: com.sn_legal_service_delivery

Prerequisites