major-incident
Pass
Audited by Gen Agent Trust Hub on Sep 15, 2026
Risk Level: SAFEINDIRECT_PROMPT_INJECTION
Full Analysis
- [INDIRECT_PROMPT_INJECTION]: The skill ingests data from ServiceNow incident records, including work notes and comments which are accessible to and populated by various users. This creates a surface for indirect prompt injection where malicious instructions could be embedded in these external fields to influence the agent's subsequent coordination actions.
- Ingestion points:
SN-Query-TableandSN-Natural-Language-SearchinSKILL.mdare used to retrieve content from theincidentandsys_journal_fieldtables. - Boundary markers: The skill instructions do not implement explicit boundary markers or instructions to treat data retrieved from ServiceNow as untrusted content.
- Capability inventory: The agent has extensive permissions to modify the ServiceNow environment using tools like
SN-Update-Record,SN-Assign-Incident,SN-Add-Comment, andSN-Add-Work-Notes. - Sanitization: There are no instructions for the agent to sanitize, escape, or validate the information retrieved from ServiceNow before it is processed or used in communications.
Audit Metadata