major-incident

Pass

Audited by Gen Agent Trust Hub on Sep 15, 2026

Risk Level: SAFEINDIRECT_PROMPT_INJECTION
Full Analysis
  • [INDIRECT_PROMPT_INJECTION]: The skill ingests data from ServiceNow incident records, including work notes and comments which are accessible to and populated by various users. This creates a surface for indirect prompt injection where malicious instructions could be embedded in these external fields to influence the agent's subsequent coordination actions.
  • Ingestion points: SN-Query-Table and SN-Natural-Language-Search in SKILL.md are used to retrieve content from the incident and sys_journal_field tables.
  • Boundary markers: The skill instructions do not implement explicit boundary markers or instructions to treat data retrieved from ServiceNow as untrusted content.
  • Capability inventory: The agent has extensive permissions to modify the ServiceNow environment using tools like SN-Update-Record, SN-Assign-Incident, SN-Add-Comment, and SN-Add-Work-Notes.
  • Sanitization: There are no instructions for the agent to sanitize, escape, or validate the information retrieved from ServiceNow before it is processed or used in communications.
Audit Metadata
Risk Level
SAFE
Analyzed
Sep 15, 2026, 11:45 AM