Security Operations Metrics Analysis

Overview

This skill provides a structured approach to analyzing key security operations metrics in ServiceNow. It enables SOC managers and analysts to measure detection and response effectiveness, identify trends, and optimize resource allocation.

Key capabilities:

• Calculate Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) across incident populations
• Track incident volume trends by category, priority, and time period
• Measure false positive rates and their impact on analyst productivity
• Analyze analyst workload distribution and identify bottlenecks
• Benchmark current performance against historical baselines and industry targets
• Generate metrics dashboards and reports for management review

When to use: During periodic SOC performance reviews (weekly, monthly, quarterly), management reporting, capacity planning, or when optimizing detection and response processes.

Prerequisites