Now Assist Q&A Configuration

Overview

This skill covers configuring ServiceNow Now Assist Q&A for conversational AI assistance:

• Setting up Now Assist skills for Q&A across different contexts (agent, employee, developer)
• Configuring knowledge sources that feed conversational responses
• Tuning response quality through prompt engineering and LLM parameters
• Managing conversation context and multi-turn dialogue
• Deploying Now Assist panels in Workspace, Portal, and Mobile
• Monitoring response quality through feedback analysis
• Integrating with AI Search for retrieval-augmented answers

When to use: When enabling AI-powered Q&A for agents, employees, or customers through Now Assist, configuring knowledge-grounded responses, or tuning conversational AI quality.

Prerequisites