problem-analysis
Pass
Audited by Gen Agent Trust Hub on Sep 15, 2026
Risk Level: SAFEINDIRECT_PROMPT_INJECTIONCOMMAND_EXECUTION
Full Analysis
- [INDIRECT_PROMPT_INJECTION]: The skill processes data from external sources (ServiceNow records), which creates a potential surface for indirect prompt injection if the ingested data contains malicious instructions.
- Ingestion points: Data is ingested from the
incident,problem,problem_task, andknown_errortables in ServiceNow via theSN-Query-TableMCP tool and REST API endpoints (SKILL.md). - Boundary markers: The instructions employ markdown headers and specific delimiter patterns (e.g.,
=== INCIDENT PATTERN ANALYSIS ===,=== 5-WHYS ROOT CAUSE ANALYSIS ===) to structure the data, which provides basic context separation but does not fully prevent instruction override. - Capability inventory: The skill has access to tools that can modify the system state, including creating records (
SN-Create-Record), updating records (SN-Update-Record), adding work notes (SN-Add-Work-Notes), and closing problems (SN-Close-Problem). It also has access toBashfor network operations. - Sanitization: There are no explicit instructions or automated steps for the agent to sanitize or validate the content of ServiceNow fields (like
short_descriptionorresolution_notes) before they are processed or used to generate new record content. - [COMMAND_EXECUTION]: The skill utilizes the
Bashtool to perform network operations. - Evidence: The procedure sections (Phase 1, 3, and 6) provide
curlcommands to interact with ServiceNow REST API endpoints (e.g.,GET /api/now/table/incident). These commands are limited to legitimate API interactions within the intended ITSM workflow.
Audit Metadata