request-fulfillment
Service Catalog Request Fulfillment
Overview
This skill covers the end-to-end service catalog request fulfillment process:
- Understanding request structure (Request → Item → Task)
- Processing incoming requests
- Managing fulfillment tasks
- Approval workflows
- Closing requests properly
When to use: When fulfilling service catalog requests, managing request queues, or troubleshooting fulfillment issues.
Prerequisites
- Roles:
catalog_admin,itil, or fulfillment group membership - Access: sc_request, sc_req_item, sc_task tables
- Knowledge: Service catalog structure, fulfillment workflows
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