Service Catalog Request Fulfillment

Overview

This skill covers the end-to-end service catalog request fulfillment process:

• Understanding request structure (Request → Item → Task)
• Processing incoming requests
• Managing fulfillment tasks
• Approval workflows
• Closing requests properly

When to use: When fulfilling service catalog requests, managing request queues, or troubleshooting fulfillment issues.

Prerequisites

• Roles: catalog_admin, itil, or fulfillment group membership
• Access: sc_request, sc_req_item, sc_task tables
• Knowledge: Service catalog structure, fulfillment workflows