resolution-notes

Pass

Audited by Gen Agent Trust Hub on Sep 15, 2026

Risk Level: SAFEINDIRECT_PROMPT_INJECTION
Full Analysis
  • [INDIRECT_PROMPT_INJECTION]: The skill retrieves and processes untrusted data from ServiceNow tables (such as case descriptions, work notes, and emails) to generate resolution documentation. This creates a surface where malicious instructions embedded in the case data could potentially influence the agent's behavior during note generation.
  • Ingestion points: Data fetched via ServiceNow MCP tools and REST endpoints (e.g., sn_customerservice_case, sys_journal_field, sys_email) in Steps 1 through 7.
  • Boundary markers: The template in Step 8 uses headers like === RESOLUTION NOTES ===, but lacks specific instructions to ignore instructions or commands embedded in the source data.
  • Capability inventory: The skill uses Bash and ServiceNow tools, including the ability to write to resolution_notes and close_notes fields.
  • Sanitization: There are no documented steps to filter, escape, or sanitize the retrieved content before interpolation into the final output template.
Audit Metadata
Risk Level
SAFE
Analyzed
Sep 15, 2026, 11:45 AM