resolution-notes
Pass
Audited by Gen Agent Trust Hub on Sep 15, 2026
Risk Level: SAFEINDIRECT_PROMPT_INJECTION
Full Analysis
- [INDIRECT_PROMPT_INJECTION]: The skill retrieves and processes untrusted data from ServiceNow tables (such as case descriptions, work notes, and emails) to generate resolution documentation. This creates a surface where malicious instructions embedded in the case data could potentially influence the agent's behavior during note generation.
- Ingestion points: Data fetched via ServiceNow MCP tools and REST endpoints (e.g.,
sn_customerservice_case,sys_journal_field,sys_email) in Steps 1 through 7. - Boundary markers: The template in Step 8 uses headers like
=== RESOLUTION NOTES ===, but lacks specific instructions to ignore instructions or commands embedded in the source data. - Capability inventory: The skill uses
Bashand ServiceNow tools, including the ability to write toresolution_notesandclose_notesfields. - Sanitization: There are no documented steps to filter, escape, or sanitize the retrieved content before interpolation into the final output template.
Audit Metadata