Survey Analysis

Overview

This skill provides structured analysis of survey and assessment responses in ServiceNow. It covers:

• Aggregating survey scores from asmt_assessment_instance and asmt_assessment_instance_question
• Analyzing individual response data from survey_response for detailed breakdowns
• Identifying trends across time periods by comparing assessment results
• Segmenting responses by department, location, group, or custom dimensions
• Generating statistical summaries (mean, median, distribution) for each question
• Producing actionable improvement recommendations based on score patterns

When to use: When analyzing customer satisfaction (CSAT), employee engagement, service quality surveys, or any assessment data collected through ServiceNow Performance Analytics assessments or surveys.

Value proposition: Transforms raw survey data into actionable insights, identifies areas needing attention before they become systemic issues, and provides data-driven recommendations for improvement initiatives.

Prerequisites