Trend Analysis

Overview

This skill provides comprehensive trend analysis for ServiceNow ITSM data. It enables you to:

• Analyze incident volume trends over time (daily, weekly, monthly, quarterly)
• Identify category and priority distribution changes
• Detect seasonal and cyclical patterns
• Recognize predictive indicators for capacity planning
• Generate actionable insights for resource allocation

When to use: For capacity planning, resource forecasting, identifying systemic issues, preparing trend reports, or detecting anomalies requiring investigation.

Prerequisites