User Provisioning

Overview

This skill provides comprehensive guidance for ServiceNow user lifecycle management:

• Creating new user accounts with proper attributes
• Assigning roles based on job function
• Managing group memberships
• Handling user deprovisioning and offboarding
• Bulk user operations

When to use: When onboarding new employees, changing user access, or offboarding departing employees.

Who should use this: System administrators, security administrators, and HR system integrators.

Prerequisites

• Roles: admin, user_admin, or security_admin