Workplace Service Delivery Insights

Overview

This skill covers generating insights and analytics for Workplace Service Delivery (WSD) in ServiceNow:

• Analyzing space utilization rates across buildings, floors, and zones
• Tracking desk and room booking patterns to optimize space allocation
• Monitoring facility management service request volumes, categories, and SLA compliance
• Identifying peak usage periods and underutilized spaces for capacity planning
• Generating facility management KPI dashboards with trend analysis
• Producing actionable recommendations for workplace optimization

When to use: When reviewing workplace space efficiency, planning office reconfigurations, analyzing facility service delivery performance, optimizing hot-desking strategies, or preparing workplace analytics for real estate decisions.

Prerequisites

• Roles: wsd_admin, facility_manager, admin, or workspace_admin
• Plugins: com.snc.workplace_service_delivery (Workplace Service Delivery), com.snc.facility_management (Facility Management) recommended