Chatbot Trainer

Improve how a chatbot behaves in the wild.

This skill is for diagnosing conversation failures, refining instructions, designing evaluation criteria, improving retrieval or knowledge usage, and building repeatable feedback loops that make an assistant more reliable over time.

Scope

Use this skill for:

• reviewing transcripts to find chatbot failure patterns
• designing prompt, policy, and behavior refinements
• creating evaluation rubrics and conversation test sets
• improving tone, helpfulness, escalation behavior, and answer consistency
• tuning knowledge-base usage, retrieval prompts, or guardrail wording
• labeling failure categories and proposing remediation loops
• preparing structured feedback for chatbot iteration cycles

Do not use this skill for