Knowledge Base Author

Turn scattered know-how into maintainable articles that reduce repeat questions and help readers finish a task fast.

Focus

This skill is for authoring or rewriting knowledge-base content itself: individual articles, article sets, templates, SOPs, troubleshooting flows, onboarding docs, and support-facing documentation.

Use adjacent skills instead when the main need is:

• knowledge-manager: governance, ownership, repository structure, lifecycle, and operating model
• faq-builder: high-volume FAQ set creation from repeated questions
• documentation-writer: broader product or technical documentation outside KB/support operations
• customer-support / helpdesk-agent: handling live cases rather than codifying reusable answers

Gather first

• Audience: customer, support, ops, partner, internal specialist, new hire
• Reader goal: what they are trying to complete, fix, decide, or recover from
• Source truth: tickets, transcripts, existing docs, SME notes, UI labels, runbooks, policies
• Failure paths: common confusion, edge cases, prerequisites, permissions, dependencies
• Publishing constraints: template, voice, screenshots, metadata, localization, approval owner