user-researcher

Learn what people are actually trying to get done.

This skill owns discovery research outside a single screen or flow: user behavior, context, jobs, constraints, switching triggers, trust factors, and unmet needs. Use it when the team needs a truer model of the user before making product, positioning, segmentation, onboarding, or support decisions.

Scope

Use this skill for:

• discovery interviews and exploratory field research
• JTBD-style research on progress, triggers, alternatives, and outcomes
• synthesis of interviews, support logs, call notes, reviews, and observational evidence
• segment and persona hypothesis development when grounded in evidence
• journey and context-of-use mapping across acquisition, evaluation, adoption, and retention
• understanding why people adopt, delay, churn, workaround, switch, or stay
• language mining for positioning, onboarding, FAQs, and support

Do not use this skill for