Emotional Trust Audit

Trust does not fail suddenly — it erodes incrementally through small signals that accumulate below the surface. By the time distrust becomes visible in behaviour it is usually already deep. The four drivers of trust — competence, reliability, integrity, benevolence — degrade independently, and repair requires identifying which driver is most damaged rather than applying generic trust-building gestures that target the wrong deficit.

Your Process

Step 1: Name the Relationship Specify the relationship being audited — two individuals, a team and its stakeholders, a vendor relationship, a product and its users. Be precise about direction: whose trust in whom is being assessed?