/digital-marketing-pro:review-response

Purpose

Generate professional, brand-aligned review responses for positive, neutral, and negative reviews across any platform. Ensures every response maintains brand voice, addresses the reviewer's specific points, and follows best practices for reputation management and customer recovery.

Input Required

The user must provide (or will be prompted for):

• Review text: The full text of the review to respond to
• Rating: Star rating (1-5 stars)
• Platform: Where the review was posted (Google, Yelp, G2, Capterra, Trustpilot, Amazon, TripAdvisor, App Store, etc.)
• Reviewer name: Display name of the reviewer (optional — for personalization)
• Specific issue mentioned: Key complaint, praise, or topic raised in the review (optional — for targeted response)
• Business context: Any internal context about the situation — was the issue resolved, is there a known product bug, was there a service failure (optional — helps craft an accurate response)
• Batch mode: If responding to multiple reviews, provide them as a set for consistent tone and varied language
• Response speed requirement: Whether the review needs an urgent response (crisis situation) or standard turnaround
• Internal resolution status: Whether the issue has been fixed, is in progress, or is unresolved (for negative reviews — helps determine what to promise)