Inttegro resolve customer case

Own one support case from evidence collection through authoritative resolution.

Establish the case

1. Start from the supplied customer, order, payment, message, refund, or buy-link ID. If no stable identifier is available, use the narrowest bounded list and let the merchant disambiguate; do not guess from similar names.
2. Follow relationships only when Inttegro returns the linking ID. Use get_customer, customer-filtered list_orders, get_order, list_payment_methods, list_messages, get_message, list_refunds, get_refund, list_buy_links, and get_buy_link as the issue requires.
3. Continue a list only when the answer requires it. For an exhaustive request, follow may_have_more through page 10, deduplicate IDs, and disclose any remaining service ceiling.
4. Keep order, payment, refund, message, and buy-link states separate. Build a short timeline of confirmed facts, missing evidence, and the likely resolution options.

Customer projections deliberately hide email addresses, phone numbers, street addresses, and payment credentials. Do not ask the merchant to paste those values merely to compensate.

Apply the approved resolution

Choose only the operation that matches the merchant's decision: