Never Split the Difference — FBI Negotiation Skill

"He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation." — Chris Voss

Overview

Chris Voss, former FBI lead international kidnapping negotiator, distills decades of high-stakes negotiation into practical tactics. The core insight: negotiation is not about logic — it's about emotions (감정). The person who best understands and influences emotions wins. These tools work in business deals, salary negotiations, buying a car, and everyday conversations.

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