Feedback Channels Plan

When to Use

• PRD includes feedback collection (FR-xxx)
• Product needs user feedback, NPS, bug reports
• Planning feedback infrastructure from day one

Process

1. Inventory — Which channels: in-app form, email, support ticket, app store reviews, etc.
2. Placement — Where each surfaces in IA (nav, settings, help, modal).
3. Touchpoints — When/where users can give feedback (post-task, always-available, etc.).
4. Document — Feedback Channels Plan for handover.

Output

• Feedback Channels Plan document
• Channels, touchpoints, IA placement