SF-AI-Agentforce-ConversationDesign Skill

"Users don't fail conversations — conversations fail users."

Conversation design is the discipline of crafting agent interactions that feel natural, resolve issues efficiently, and gracefully handle the unexpected. This skill brings structured conversation design methodology to Salesforce Agentforce, combining industry frameworks (Google, IBM, PatternFly) with Salesforce-specific implementation patterns.

⚡ Quick Start

New agent? Start here:

1. Design your persona → Persona Design Guide
2. Architect your topics → Topic Architecture Guide
3. Write instructions → Instruction Writing Guide
4. Score your design → Quality Scorecard