Churn Detection

Identify customers at risk of churning and recommend proactive interventions.

Configuration

Check for configuration in project CLAUDE.md:

customer-success:
  churn_signals:
    days_inactive: 14
    support_tickets_open: 3
    feature_adoption: low
  high_risk_threshold: 70
  intervention_playbook: "./playbooks/retention/"

Churn Signals