Incident Response

Systematic approach to handling production incidents. Follow this process to resolve issues efficiently while keeping stakeholders informed.

Configuration

Check for configuration in project CLAUDE.md:

operations:
  severity_levels:
    sev1: "Complete outage, revenue impact"
    sev2: "Partial outage, degraded service"
    sev3: "Minor issue, workaround available"
  status_page_url: "status.example.com"
  escalation_contacts:
    infrastructure: "@oncall-infra"
    application: "@oncall-app"