Support Ticket Triage

Quickly categorize and prioritize support tickets to ensure urgent issues get immediate attention.

Configuration

Check for configuration in project CLAUDE.md:

customer-success:
  brand_voice: "friendly, professional, helpful"
  response_templates: "./templates/support/"
  escalation_rules:
    urgent: ["billing", "outage", "security"]
    high: ["bug", "data-loss"]

Triage Process