x-crisis-monitor
X Crisis Monitor
Overview
Complete lifecycle management for X (Twitter) crisis monitoring and response, specifically designed for tech/SaaS brands. Covers four phases: intelligence gathering, crisis assessment, active response, and post-crisis analysis.
Crisis Level Decision Tree
User Posts Negative Content
↓
Check Engagement Metrics
├─ Low (<100 likes/RTs) → Level 1: Customer Support
├─ Medium (100-1k) + KOL involved → Level 2: Operational Response
└─ High (>1k) + Trending + Big Media → Level 3: PR Crisis Mode
Phase 1: Intelligence Network (Pre-Crisis Surveillance)
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