Chargeback and A-to-z Defense

A chargeback (credit-card network dispute) and an A-to-z claim (Amazon-mediated) are two different processes with different deadlines. Both punish the seller who ignores them and reward the seller who responds with the right evidence. This skill builds the response for either path.

When to use this

• A chargeback notification arrived from Amazon.
• An A-to-z claim is open and the response window is counting down.
• The seller has been auto-losing claims and wants a real process.
• A pattern of claims on a specific SKU or carrier suggests a fix.

The framework. The Claim Type Decision Tree

Three claim types. Each has a different burden of proof. Identify first.