Customer Question Mining

Amazon's AI assistants (Rufus, Alexa+) cite the Customer Questions tab when shoppers ask the same questions. Most sellers leave questions unanswered for weeks. Each unanswered question is a missed conversion. This skill mines them, answers them, and feeds the themes back into the listing.

When to use this

• A listing has many unanswered Customer Questions.
• AI search visibility is weak and the seller wants to lift it.
• Conversion rate is soft and unanswered objections are suspected.
• The seller has no process for the Q&A tab.

The framework. The Question Loop

1. Mine. Pull all open questions and recent answered ones. Cluster by theme.