Reimbursement Audit

Amazon changed how it values reimbursements: for inventory lost or damaged in a fulfillment center, it now pays on your product manufacturing (sourcing) cost rather than selling price, and you set that cost in Seller Central. Amazon still runs automated reconciliation and proactively reimburses many warehouse lost and damaged cases on its own. manual claims are for the cases its system did not catch, or closed without paying, and for getting the cost basis right. This skill builds the claim packet that actually gets paid for the cases that fall through.

When to use this

• Units lost or damaged in the warehouse that automated reconciliation never reimbursed, or reimbursed for less than expected.
• A refund processed for a customer but the unit was not returned, or returned damaged.
• Old reimbursement habits that no longer match the current policy.
• Multiple claim-eligible events sitting past the filing-window risk.

The framework. The Four Claim Cases