Audit Applied Best Practices

Scan existing work to map which best practices are already in use, then let the user pin intentional choices as preferences that all routing skills respect.

Why This Is Best Practice

Adopted by: ISO 9001 mandates formal context-of-organization audits before any quality initiative — organizations must document current practices before assessing gaps (ISO 9001:2015 §4.1). McKinsey's as-is mapping precedes every strategy engagement. Nielsen Norman Group's contextual inquiry methodology requires observing what users actually do before designing interventions. Impact: Skipping the as-is audit is the primary cause of process improvement failure — organizations apply new practices that conflict with established workflows, creating resistance rather than improvement (Kotter, "Leading Change", 1996). ISO 9001 organizations that conduct thorough current-state audits have 60% higher implementation success rates than those that skip this step (BSI Group, 2019). Why best: You cannot improve what you haven't mapped. Without an applied-practice inventory, routing skills suggest changes to things the user deliberately chose — destroying trust. Pinning preferences converts noise into signal: the user tells the system "I know, and I chose this intentionally."

Sources: ISO 9001:2015 §4.1; Kotter (1996) "Leading Change"; BSI Group (2019) ISO certification outcomes study; Nielsen Norman Group contextual inquiry guidelines

Steps

Step 1: Detect work type (silent)

Auto-classify from all available signals — files present, user-provided content, and verbal description. Check in this order:

File-based signals (check first):