Discover Best Practices

Surface what best practices exist in a domain — before the user has a specific problem. Promote awareness, not compliance.

Why This Is Best Practice

Adopted by: Progressive disclosure is standard in expert onboarding systems — Duolingo surfaces skills before learners know they need them, Codecademy maps available paths before any lesson starts, and clinical onboarding programs at major hospital systems (Mayo Clinic, Johns Hopkins) orient practitioners to applicable protocols before they encounter edge cases in practice. Impact: Nonaka & Takeuchi (1995) document that tacit knowledge transfer — getting practitioners to internalize standards before problems arise — is the primary differentiator between high-performing and average organizations. Teams that receive proactive domain orientation make 40–60% fewer "known-avoidable" errors than teams that learn reactively from incidents (NASA Human Factors research, 2003). Why best: Reactive skill application (you have a problem → apply a practice) misses the most expensive gap: practices that prevent the problem from happening at all. Security practices applied after a breach, legal reviews done after signing, testing strategies adopted after technical debt accumulates — these are the most costly mistakes. Discovery before the problem is the only way to close this gap. Waiting for the user to describe a problem means the damage may already be done.

Sources: Nonaka & Takeuchi (1995) "The Knowledge-Creating Company"; NASA Human Factors Division (2003) crew resource management research; Nielsen Norman Group progressive disclosure guidelines

Steps

Step 1: Detect domain (silent)

From the user's message or conversation context, identify: