Alert routing: the human is the last responder, not the first

The problem this solves

Your automation detects a problem and texts a human. The human reads it, and then has to tell an agent to go look — even though an agent runs every five minutes and could have seen it first.

The human has become the message bus for a system built to avoid exactly that.

Meanwhile, routine states ("a PR is open and waiting", "retrying a task") page them too — so the alerts get muted, and then the one that mattered is missed.

The rule