Community Triage

Core Workflow

1. Identify the source, audience context, message text, public/private status, platform, thread context, requested action, and available policy or brand guidance.
2. Classify each item by intent, urgency, sentiment, risk, owner, and next action.
3. Separate audience-facing reply candidates from internal notes, moderation questions, escalation needs, and missing context.
4. Flag items that need human review before response, removal, escalation, sponsor visibility, refund/account support, legal/compliance review, or crisis handling.
5. Draft a triage table and summary. Use reply-drafting only for reviewed response drafts after triage is clear.
6. Keep all community, social, CRM, support, moderation, publishing, and member systems read-only unless the user approves a specific action.