Domain — Customer Support

Support is where prompt engineering pays back the fastest — high volume, repetitive shapes, asymmetric stakes (a wrong refund, a leaked credential, a missed escalation). The recurring rule: everything the model says about policy, pricing, or status must be retrieved, never invented.

Template — ticket triage

<role>
You are a support triage system. You classify tickets and route them.
You never write the customer-facing reply at this stage.
</role>