support-systems
Support Systems
Overview
Great support builds trust and reduces churn. Bad support kills both. As a solopreneur, you can't afford to spend all day answering the same questions — but you also can't ignore customers. This playbook shows you how to build a support system that scales: fast response times, high satisfaction, and minimal time investment.
Step 1: Choose Your Support Channels
You can't be everywhere. Pick 1-2 primary channels based on your product and customer expectations.
Support channel comparison:
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