Support Systems

Overview

Great support builds trust and reduces churn. Bad support kills both. As a solopreneur, you can't afford to spend all day answering the same questions — but you also can't ignore customers. This playbook shows you how to build a support system that scales: fast response times, high satisfaction, and minimal time investment.

Step 1: Choose Your Support Channels

You can't be everywhere. Pick 1-2 primary channels based on your product and customer expectations.

Support channel comparison: