customer-support-tooling Weapon

Arsenal for customer-support-tooling-guardian. Encodes the decision trees, comparison matrices, configuration templates, and integration wiring guides the Guardian reads when invoked.

When this weapon applies

Load when the Guardian is asked to:

• Recommend a support tool (Plain vs Pylon vs Help Scout vs Front vs Intercom)
• Configure a shared inbox (routing, assignment, tags, SLA tiers)
• Design or audit an AI-deflection flow (FAQ bot, Fin 2.0, Ari, Crisp Bot)
• Wire integrations (Slack bi-directional, Linear escalation, Notion knowledge-base)
• Design SLA policy (P1/P2/P3 tiers, breach alerts, CSAT collection)
• Produce a founder-as-support triage playbook for teams of <= 3
• Audit an existing support setup for SLA misses, deflection gaps, routing bottlenecks