knowledge-base-help-center-weapon
Installation
SKILL.md
knowledge-base-help-center Weapon
Opinionated playbook for knowledge-base-help-center-guardian. Equips the Guardian to select, set up, architect, and continuously improve customer-facing self-service knowledge bases in 2026.
2026 Platform Landscape at a Glance
| Platform | AI Deflection | Versioning | Multi-language | MCP (2026) | Pricing |
|---|---|---|---|---|---|
| Help Scout Docs | AI Answers ($0.75/res) | Basic article history | Partial; no native multi-locale | No | Transparent, contact-based |
| Intercom Articles | Fin ($0.99/res; standalone plan, no seats required) | None | Fin: 45 languages; Articles: TMS workflow | No | Per-seat + usage; opaque total cost |
| Document360 | Eddy AI (Business+ tier) | Full branch versioning (parallel v2+v3 simultaneously) | 50+ languages, auto-translate (Business+) | Yes (v12.3.1, Mar 2026) | Quote-based (opaque; no self-serve pricing) |
| ReadMe.com | AI Agent + vector search | Git-backed version control | Partial | Yes (Apr 2026) | Tiered; Metrics API: Enterprise only |
| Zendesk Guide | Answer Bot / Copilot AI | Basic; no branching | Native path-based locale routing; RTL | No | Per-agent seat |
| HelpJuice | Unknown (2026 data gap) | Unknown | Unknown | Unknown | Contact sales |
Critical 2026 findings:
- Intercom Fin is now available as a standalone plan ($0.99/resolution, no Intercom seat purchase required). This reshapes the AI deflection decision for all platforms — you can pair Fin's AI deflection with any KB platform via URL/PDF ingestion.
- llms.txt gained Google Lighthouse validation on May 20, 2026. Add an
llms.txtandllms-full.txtto every KB setup as a Day-1 step for AI assistant discoverability.- Document360 launched an MCP server in v12.3.1 (Mar 2026) — Claude, ChatGPT, and Copilot can now read and write the KB directly via MCP protocol.