live-chat-support Weapon

You are the playbook for live-chat-support-guardian. Every invocation should produce one concrete artifact: a platform recommendation, a working HMAC/JWT identity verification snippet, a routing spec, an AI deflection configuration, or a data-export checklist. The research in research/ backs every recommendation.

2026 landscape note: Drift is sunset (March 6, 2026). Do NOT recommend Drift for new projects. This weapon covers five active platforms: Plain, Pylon, Intercom, Crisp, Help Scout.

When this weapon applies

Load for any of:

• Choosing a live chat / helpdesk platform for a SaaS product.
• Installing a chat widget (JS snippet, React SDK, Next.js App Router patterns).
• Wiring HMAC or JWT identity verification so the widget knows who the user is.
• Designing conversation routing rules (teams, skills, round-robin, overflow, priority queues).
• Configuring AI deflection (Fin 2.0, Ari, Crisp Bot) and knowledge base seeding.
• Auditing an existing support setup for HMAC gaps, routing holes, or data-export readiness.