design-for-repetition
Design for Repetition
Evaluate a workflow across repeated use, while preserving what someone needs to learn it and perform it safely. Familiarity changes the experience; it does not make everyone an expert.
Establish the pattern of use
Infer the audience, task, frequency, consequence, and conditions of interruption from the request and available evidence. Identify assumptions when usage data or research is absent. Repetition can mean several operations in one session or returning after a long gap; those require different support.
Follow the named task once before proposing shortcuts. Then inspect what repeats: setup, navigation, decisions, data entry, waiting, feedback, and recovery. Preserve the user's scope. Reviews produce recommendations; requests to improve or implement authorise bounded changes.