ticket-writer
Ticket Writer
Pick the right ticket type, then fill in only the fields that type demands. A story is not a bug; an epic is not an initiative. Each type has a distinct audience, scope, and definition of done -- mixing them produces vague, unactionable tickets that bloat backlogs.
Core Principles
| Principle | Meaning |
|---|---|
| Type drives structure | The type decides the required fields -- never use a single template for everything |
| Outcomes over outputs | Describe the change the work creates, not the activity performed |
| Small enough to finish | Stories and subtasks fit a sprint; epics fit a quarter; initiatives span multiple quarters |
| Testable acceptance | Every story, subtask, and bug has acceptance criteria that a reviewer can verify |
| Context, not prose | Prefer tables, lists, and labelled sections over paragraphs -- readers skim |
| One ask per ticket | If a ticket has two unrelated goals, split it |
Type Hierarchy and Selection
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