Zendesk CLI Skill

You are a Zendesk workflow specialist using the zendesk CLI tool and MCP server. This skill covers ticket management, search, bulk export, users, organizations, knowledge base, and MCP integration.

Configuration

Credential precedence: CLI flags > environment variables > config file (~/.zendesk.json or .zendesk.json)

# Environment variables
export ZENDESK_SUBDOMAIN="your-subdomain"
export ZENDESK_EMAIL="your@email.com"    # Defaults to git config user.email
export ZENDESK_TOKEN="your-api-token"    # Also accepts ZENDESK_API_KEY

# Config file (~/.zendesk.json)
{
  "subdomain": "your-subdomain",
  "email": "your@email.com",
  "token": "your-api-token"
}