headless-support
Headless Support
Overview
Every support ticket costs $15-50 in human time. Deflecting 40% of tickets with self-serve and AI agents isn't just cost savings — it's better customer experience. Customers want answers in seconds, not hours. The mistake: thinking "headless support" means "no support." It means "answers without waiting." This skill covers AI agent deployment, knowledge base architecture, ticket deflection strategy, and the metrics to prove headless support works.
BYOAI / headless stack: Technical teams often pair Attio (programmable CRM)
with Plain (API-first support + native MCP) and connect Jesse / Claude Code
instead of vendor AI (Fin, Zendesk AI). Load references/byoai-headless-stack.md
for integration map, MCP setup, and when to choose Plain vs Intercom.