The Agent Skills Directory

[SAFE]: The skill is instructional in nature, providing templates and process steps for creating support SLA policies and escalation matrices based on established industry frameworks like ITIL 4, Zendesk, and Intercom.
[SAFE]: The validation script scripts/check-output.py is a safe utility used to verify that the agent's output meets basic length and keyword requirements. It uses the Python standard library, performs local file reads only on specified output files, and contains no network or dynamic execution logic.
[SAFE]: Although the skill includes instructions for measuring SLA compliance which implies processing ticket data, the instructions are limited to design and reporting, and no dangerous data processing or command execution capabilities were identified.

sla-management