Support Toolkit

Overview

Support tools define how customers experience your company when things go wrong — and when they need help getting things right. The mistake: buying the tool your last company used instead of the tool that matches your stage, team, and support philosophy. This skill covers deep configuration across the support stack.

Authoritative Foundations

• Intercom — Conversational support, Fin AI, Product Tours — Conversational support, Fin AI, Product Tours
• Zendesk — Omnichannel CX, AI Agents, Explore analytics — Omnichannel CX, AI Agents, Explore analytics
• Front — Collaborative inbox, rule-based routing — Collaborative inbox, rule-based routing
• Help Scout — Docs-first support, Beacon widget — Docs-first support, Beacon widget

When to Use