Returns & Reverse Logistics

Context

Full returns lifecycle across retail, e-commerce, and omnichannel. Covers RMA, condition grading, disposition routing, refund processing, fraud detection, vendor recovery (RTV), and warranty claims. Integrates with OMS, WMS, RMS, CRM, fraud detection platforms, and vendor portals.

When to Use

• Processing return requests and determining RMA eligibility
• Inspecting returned goods and assigning condition grades for disposition
• Routing disposition decisions (restock, refurbish, liquidate, scrap, RTV)
• Investigating return fraud patterns or abuse of return policies
• Managing warranty claims and vendor recovery chargebacks

How It Works