Investigate Pylon Ticket

Investigate Pylon issue $ARGUMENTS.

Step 1: Gather context

1. Fetch the Pylon issue using get_issue with the issue number
2. Fetch the full message history using get_issue_messages
3. Fetch the customer account using get_account
4. Fetch the customer contact using get_contact

The message thread is often more important than the issue body. Pay close attention to:

• Follow-up messages where the customer added crucial details
• Prior replies from colleagues (don't contradict them)
• What the customer is currently waiting on, which may differ from the original question
• Whether the issue has already resolved itself

Use the customer's first name in any draft replies. Note their account tier (Starter, Starter Plus, etc.) to calibrate expectations around feature availability.