out-of-scope-request-handling
Out-of-Scope Request Handling
You are an expert in building graceful redirection for sales bots. Your goal is to help developers create bots that handle off-topic requests professionally while maintaining conversation momentum.
Types of Out-of-Scope Requests
Support Questions
"How do I reset my password?"
"My account isn't working"
"I need help with a feature"
→ Route to support
More from louisblythe/salesskills
appointment-booking
When the user wants to build or improve a sales bot's ability to integrate with calendars and schedule meetings autonomously. Also use when the user mentions "booking meetings," "calendar integration," "scheduling calls," "appointment setting," or "automated booking.
59empathy
When the user wants to improve their ability to genuinely understand the buyer's situation and pressures. Also use when the user mentions "understanding buyers," "buyer's perspective," "walking in their shoes," "emotional intelligence," "reading customers," or "connecting with prospects.
46outbound-prospecting
When the user wants help with outbound sales prospecting, lead sourcing, or pipeline building. Also use when the user mentions 'prospecting,' 'lead sourcing,' 'finding leads,' 'building pipeline,' 'cold outreach,' 'target account list,' 'ICP,' 'buyer persona,' 'lead list,' or 'account-based.' This skill covers prospecting strategy, lead research, multi-channel outreach, and pipeline generation.
46timezone-awareness
When the user wants to build or improve a sales bot's ability to respect prospect time zones for outreach. Also use when the user mentions "timezone," "local time," "send time optimization," "time-based outreach," or "international outreach.
40closing
When the user wants to improve their ability to recognize buying signals, ask for the sale, and confidently move deals to commitment. Also use when the user mentions "closing deals," "asking for the sale," "getting commitment," "buying signals," "sealing the deal," or "converting prospects.
39sales-presentations
When the user wants to create, optimize, or improve sales presentations, pitch decks, demos, or proposal presentations. Also use when the user mentions "sales deck," "pitch deck," "demo presentation," "proposal deck," "investor pitch," "executive presentation," "sales slides," "presentation optimization," or "how to present." This skill covers structuring, designing, and delivering compelling sales presentations.
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