client-satisfaction

Manage a client relationship the way a seasoned consultant does. A churned client is the lagging echo of a decision reached weeks earlier in silence, so the work that pays sits in the leading signals and in the intervention matched to whatever tripped. Silence tells you nothing about satisfaction. Read the signals, then run the play the scored band calls for.

Messaging the client is an external mutation: draft the message and stop, because a sent message changes a live relationship and cannot be unsent. The founder reviews and sends by hand.

Work the reference for the depth behind each step: client health.

Steps